David Boyd & Associates

Process Design/Re-Engineering 

We provide comprehensive tax agency re-engineering and process design services.  Our experience, templates, and examples span all major tax agency processes. They have been created based on experience with nine separate state tax and revenue agencies and incorporate best practices, decision analytics, and practical sensibilities.  Unlike process design efforts from many firms working in this area, our process designs are crafted to be implemented. The designs are at the needed level of granularity and we fully identify the system components, system controls, common services, views, worklists, and metrics needed for design and for realization of targeted benefits.

Our Tools 

We have pre-modelled processes to use as a 'starting point' on any tax agency re-engineering project.  These pre-modelled process designs include:

• Abatements
• Appeals
• Audit
• Bankruptcy
• Billing
• Cancellation/Revocation
• Collections
• Delinquency Processing
• Discovery
• Payments 
• Registration/Licensing
• Refund
• Returns Processing
• Tax Clearence/Letter of Good Standing